Im having trouble soldering the wires to the led so im looking for advice on this what im doing is placing the wire on the silver pads on the led putting the solder wire to the wire and then applying the iron the solder heats up melts into a ball then does nothing

I know this is in here some where however when I do a seach Im not finding it I have already read several threads so I feel Ive done my assigned reading and as Outside influences seem to keep intruding (work marriage you know life) I dont have the time to read each and every single post in here
and since Ive already spent the money on this stuff Im gonna call this a customer service issue.
Yes Im very aggrevaited right now
so I would appreciate some help