Crystal chamber insert

Recently I purchased a crystal chamber insert. I followed the included instructions as well as the YouTube video instructions. I used a brand new CR123A battery, tested with my meter at just over 3volts.

Unfortunately, it did not work. I tested continuity and voltage through the circuit card, and I've got voltage all the way to the switch, and the switch works (also tested continuity through the switch). Not sure if I got a bad module, but it appears that way. None of the small accent LEDs on the board work, either. So I'm thinking maybe it's a bad processor on the board.

I've sent an email to customer support, but in the meantime, has anyone else had this issue and had it resolved?